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Existing Online Customer

Log into your account here to view your bills, past and present payments, and consumption.

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Keep up to date with your bills, consumption and much more.
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New Online Customer

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With an online account you can do more than pay your bills, you can manage your account, view past payments, consumption and much more.
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Online Service Agreement

Save paper, Save time, sign up for our cooling service online. 

Use the button below to fill out a new cooling service agreement request, whether you are a resident or a commercial customer. 

You will be required to provide your property details and upload all required documents before proceeding to the deposit payment page.

Please note this online service is for Qatar Cool customers only, a review of your application will be carried out.

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How to Apply

FAQ's

Most frequent questions and answers

How do I arrange a re-connection?

All outstanding amounts will need to be settled prior to being re-connected.  Visit our payment section to view the options of paying your bill......

Who owns the energy meter for my property?

The unit owner owns the energy meter. Qatar Cool maintains it for a fee. If the meter requires replacement, then the owner shall pay the associated cost.

Why haven't I received my bill?

The bills are automatically sent to the property owner, unless the owner has provided Qatar Cool with authorization to send the bill direct to the end user. 

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Download Our Mobile App

Download our App here and pay your bills on the go. You can check your consumption rates, past bills, contact our customer service team and much more.

Maintenance Tips

This video will explain the responsibilities of Qatar Cool and the building owner.  As well as explain the various maintenance activities your Facility Management Company should carry out to ensure your system if functioning correctly and efficiently. 

Meet the Team Dedicated to You

Contact our Customer Service Team

Leave us a message and our Customer Service Team will get back to you soon. Please note we will only response to customer messages, for all other inquiries please visit our contact us page.


    Please enter the area (PA, QQ, VB etc.)


    Please state if it is an apartment, villa etc. followed by the number


    Please state the buildings number (example building 62)

    +974 4406 0000
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    Public Holiday timings Vary
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